Order Fulfillment Process
At Makuyanna, we understand the excitement of receiving your new bags, and we work diligently to ensure that every order is processed efficiently and accurately. Our order fulfillment process is designed to provide you with a smooth and seamless shopping experience.
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Order Confirmation Once you place your order on our website, you will receive an order confirmation email detailing the items you purchased, your shipping address, and estimated delivery time. Please review this information carefully, as it is important for us to have the correct details.
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Processing Your Order After confirming your order, our team will begin processing it. This involves picking and packaging the items you ordered. We ensure that all products undergo quality checks to ensure they meet our high standards before they are shipped.
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Shipping Your Order We ship orders via reliable courier services to ensure that your bags arrive in perfect condition and on time. We offer several shipping options, including standard and express delivery. Once your order has been dispatched, you will receive a tracking number via email so you can monitor the status of your shipment.
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Shipping Time Our shipping times vary depending on your location. Typically, domestic orders are delivered within 5-7 business days, while international shipments may take longer. Please note that shipping times are estimates and may be subject to delays due to external factors.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your product for any reason, we offer a straightforward return and exchange policy. Here’s what you need to know:
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Eligibility for Returns To be eligible for a return or exchange, the item must be in unused condition, with all original tags and packaging intact. Returns are accepted within 30 days of the delivery date.
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How to Return an Item To initiate a return, please contact our customer service team at [email protected] and provide your order number and details of the item you wish to return. Once your return request is processed, you will receive instructions on how to send the item back.
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Refunds Refunds will be issued to the original payment method once the return is received and inspected. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs.
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Exchanges If you wish to exchange your bag for a different style, color, or size, please reach out to our customer service team to arrange the exchange. We’ll help facilitate the process to ensure you get the perfect product.
Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at [email protected]. We will provide a full refund or replacement at no extra cost to you. Please include photographic evidence of the damage or defect to expedite the process.
Non-Returnable Items
For hygiene and safety reasons, certain items are non-returnable. This includes products that have been worn or used, such as bags with visible signs of wear. We also do not accept returns for gift cards or promotional items.
Final Thoughts on Returns
At Makuyanna, we want to make your shopping experience as easy as possible. Our returns process is designed to be hassle-free, and we are always happy to assist with any questions or concerns.
For more information, please contact us at [email protected].